Refunds & Cancellation

Free trial

The Pro trial needs no payment method. It does not turn into a paid subscription automatically. When it ends, your account moves to Free unless you choose to subscribe. You keep access to your transaction history.

Paid Pro

If you choose Pro and authorize payment through Razorpay, the selected monthly or yearly subscription renews until you cancel it. The amount and billing currency are shown before you authorize payment.

Cancellation

You can cancel renewal from Billing in your Koney account. Cancel before the next renewal date to avoid another charge. Pro remains available until the end of the paid billing period, then your account moves to Free. Cancellation does not delete or lock your history.

Refunds

If you are not satisfied, email hello@koney.money within 30 calendar days of your first Pro payment and request a refund. Include the email address on your Koney account and the payment date. We will review the request and initiate an eligible refund within seven business days. Your payment provider or bank may take additional time to return the funds.

If a payment succeeds but Pro is not activated, contact us at the same address. We will correct the access or refund that payment.

Contact

For billing, cancellation or refund help, email hello@koney.money.