Frequently Asked
Questions

Koney is a comprehensive personal finance management platform that helps you track all your accounts, manage transactions, create smart budgets, and get AI-powered insights. It acts as your personal finance command center, giving you a complete view of your financial life in one place.

Getting started is easy! Simply sign up for a free 14-day trial (no credit card required), connect your financial accounts using our secure integration, and you'll immediately see your complete financial picture. Our onboarding wizard will guide you through setting up budgets and goals.

Koney supports over 10,000 financial institutions including banks, credit unions, investment accounts, cryptocurrency exchanges, credit cards, loans, and more. We use Plaid for secure bank connections, ensuring your credentials are never stored on our servers.

Yes! Koney is available as a Progressive Web App (PWA) that works beautifully on all devices. Simply visit our website from your mobile browser and add it to your home screen for an app-like experience. Native iOS and Android apps are coming soon.

Absolutely! You can import transactions via CSV from virtually any financial institution or other finance apps. We also support importing from popular apps like Mint, YNAB, and Personal Capital if you're switching from another service.

After your 14-day free trial, you'll be prompted to choose a subscription plan. If you decide not to continue, your account will remain accessible in read-only mode, so you never lose your data.

Yes! You can cancel your subscription at any time from your account settings. Your access will continue until the end of your billing period, and you'll never be charged again.

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days of your paid subscription, contact us at hello@koney.money for a full refund—no questions asked.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For annual subscriptions, we also support bank transfers for enterprise customers.

Yes! Our Family Plan allows up to 5 family members to share one subscription while maintaining separate accounts and privacy. Each member gets their own login and can choose what to share with the family dashboard.

We offer 50% off for students with a valid .edu email address, and non-profit organizations can apply for our Community Program for special pricing. Contact us for details.

Absolutely. We use bank-level encryption (AES-256) for all data at rest and in transit, SOC 2 Type II compliance, and never store your banking credentials. Account connections are handled through Plaid, a trusted provider used by major banks and fintech companies.

Never. Your privacy is fundamental to our mission. We never sell, rent, or share your personal or financial data with third parties. Our business model is based on subscriptions, not data monetization.

All data is stored on encrypted servers in secure, SOC 2 certified data centers in the United States. We use industry-leading cloud providers with 99.99% uptime guarantees and regular security audits.

Yes, you have complete control over your data. You can export all your data at any time, and permanently delete your account and all associated data from Settings > Account > Delete Account. Deletion is immediate and irreversible.

Yes! We support multiple 2FA methods including authenticator apps (Google Authenticator, Authy), SMS codes, and hardware security keys (YubiKey). We strongly recommend enabling 2FA for maximum account security.

Our AI Assistant analyzes your financial patterns to provide personalized insights, spending alerts, and recommendations. You can ask questions in natural language like "How much did I spend on dining last month?" or "What's my savings rate?" and get instant, accurate answers.

Yes! While we provide smart auto-categorization, you have full control to create custom categories, sub-categories, and tags. You can also set up rules to automatically categorize future transactions from specific merchants.

Yes, Koney supports over 150 currencies worldwide. You can set your primary currency and view accounts in their native currencies with real-time exchange rate conversion. Perfect for expats, travelers, and international investors.

Create flexible budgets by category, with options for monthly, weekly, or custom periods. Koney tracks your spending against budgets in real-time, sends alerts when you're approaching limits, and provides rollover options for unused amounts.

Absolutely! Koney automatically syncs with your investment accounts to track stocks, ETFs, mutual funds, and crypto. View detailed performance metrics, asset allocation, and watch your net worth grow over time with beautiful charts.

Yes! You can link joint accounts and assign them to multiple family members. The family dashboard shows a combined view while individual accounts maintain privacy for personal spending.

Yes! Koney is open-source and can be self-hosted on your own infrastructure for complete control over your data. Visit our GitHub repository for Docker images, setup guides, and community support.

The self-hosted version runs in Docker and requires: 2GB RAM minimum (4GB recommended), PostgreSQL database, and optionally Redis for caching. We provide detailed setup documentation and Docker Compose files.

Yes! We offer a REST API for developers who want to integrate Koney data into their own applications or build custom workflows. API documentation is available in our developer portal.

Account data is automatically synced multiple times per day. You can also trigger a manual sync at any time. Some institutions may have delays based on their data availability, but most accounts update within hours.

First, ensure you're using the correct credentials for your bank's online banking (not your debit card PIN). Some banks require you to enable third-party access in their settings. If issues persist, try reconnecting or contact our support team.

Transactions typically appear within 24-48 hours of clearing with your bank. Pending transactions may take longer. If transactions are consistently missing, try refreshing the connection or contact support for assistance.

Try clearing your browser cache, using a supported browser (Chrome, Firefox, Safari, Edge), and ensuring you have a stable internet connection. If viewing many accounts, the initial load may take a moment to aggregate all data.

You can reach our support team via email at hello@koney.money, through the in-app chat (click the help icon), or by visiting our community forum. Premium subscribers get priority support with faster response times.